Biography

David Lazarus is an award-winning business columnist for the Los Angeles Times, focusing on consumer affairs. He also appears daily on KTLA- ...

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David Lazarus

David Lazarus

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Instead of prohibiting bad reviews, firms should improve service

Instead of prohibiting bad reviews, firms should improve service

September 22, 2014

Nobody likes to be criticized — especially online, where negative opinions can proliferate like cockroaches.

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