Biography

David Lazarus is an award-winning business columnist for the Los Angeles Times, focusing on consumer affairs. He also appears daily on KTLA- ...

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David Lazarus

David Lazarus

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 Can evil automated switchboards really be improved?

Can evil automated switchboards really be improved?

January 26, 2015

The automated switchboard, that most satanic of corporate innovations, isn't going away even though the vast majority of consumers despise it.

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