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Riverside Walter Reed Hospital Earns 'Top Performer on Key Quality Measures' recognition

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GLOUCESTER — Riverside Walter Reed Hospital has been named a Top Performer on Key Quality Measures by The Joint Commission, the leading accreditor of health care organizations in America. The hospital was recognized by The Joint Commission for exemplary performance in using evidence-based clinical processes that are shown to improve care for certain conditions. The clinical processes focus on care for heart attack, pneumonia, surgery, children's asthma, stroke and venous thromboembolism, as well as inpatient psychiatric services.

Riverside Walter Reed Hospital was recognized for its achievement on the following measure sets: Heart Attack, Heart Failure, Pneumonia and Surgical Care. The ratings are based on an aggregation of accountability measure data reported to The Joint Commission during the 2012 calendar year. The award recognizes hospitals for consistently using evidence-based processes that are shown to improve care. 

"Despite the ever-changing health care landscape the one thing that remains at Walter Reed is providing top quality healthcare to our friends and family. We are proud to be recognized for being among the top quality ranking hospitals. I have our physicians and staff to thank for that," said Megan Kleckner, Riverside Walter Reed Hospital Vice President/ Administrator. "Our caring and professional staff live the Riverside mission of caring for others as we would care for those we love - to enhance their well-being and improve their health."

Riverside Walter Reed Hospital and each of the hospitals that were named as a Top Performer on Key Quality Measures must:

1) achieve cumulative performance of 95 percent or above across all reported accountability measures;

2) achieve performance of 95 percent or above on each and every reported accountability measure where there are at least 30 denominator cases;

3) have at least one core measure set that has a composite rate of 95 percent or above, and (within that measure set) all applicable individual accountability measures have a performance rate of 95 percent or above.

A 95 percent score means a hospital provided an evidence-based practice 95 times out of 100 opportunities to provide the practice. Each accountability measure represents an evidence-based practice ? for example, giving aspirin at arrival for heart attack patients, giving antibiotics one hour before surgery, and providing a home management plan of care for children with asthma.

"Riverside Walter Reed Hospital and all the Top Performer hospitals have demonstrated an exceptional commitment to quality improvement and they should be proud of their achievement," said Mark R. Chassin, M.D., FACP, M.P.P., M.P.H., president and chief executive officer, The Joint Commission. "We have much to celebrate this year. Nearly half of our accredited hospitals have attained or nearly attained the Top Performer distinction. This truly shows that we are approaching a tipping point in hospital quality performance that will directly contribute to better health outcomes for patients."

Three other Riverside facilities — Riverside Regional Medical Center in Newport News, Riverside Tappahannock Hospital, and Riverside Behavioral Health Center in Hampton — were among the 26 Virginia hospitals to be recognized this year as Top Performers as well.

"Quality is an integral part of the Riverside Care Difference, or our commitment to keep patients safe, help heal them, respect their wishes and to be kind of them," said Barry Gross, MD, Chief Medical Officer for Riverside Health System. "Achieving this level of consistency takes a tremendous effort and unified focus. It's all about working together at every level to create processes to keep each patient safe and to deliver the best care possible."