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Seniors on the Go: When there's no room at the inn
My friend Don reserved and prepaid a room at a Portland airport hotel through Priceline, but his cross-country flight was delayed, and when he finally arrived after midnight, the desk clerk told him the hotel had no rooms available. Even after Don showed paperwork proving he had prepaid in full, the clerk repeated, "no rooms." Instead, the clerk offered the unofficial remedy of "walking" an oversold guest to another hotel and paying for the night at that hotel. The first hotel also claimed that it would authorize Priceline to refund the room cost — which hasn't happened yet but probably will. And when Don continued to complain, the clerk offered him a pre-printed form letter offering a "free" future room.
By Ed Perkins, Tribune Media Services
August 14, 2012