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Why can't I change the name on my award ticket?
Q: I recently booked four tickets between Milwaukee, Wis., and New Orleans, La., using my Delta SkyMiles so that my husband, son and my son's friend could fly to our cruise port. All was well, but then my son's friend's parents decided that they would not get him a passport, as they had promised, so we had to make changes to the cruise and the airline to accommodate a new guest.
October 15, 2013