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Woe is the leisure traveler as frequent-flier programs change
In the March 9 On the Spot, reader Kurt Sipolski of Palm Desert asked whether it was legal for airlines to charge a maintenance fee for frequent-flier miles. (It is.) Sipolski's question raised several issues that affect leisure travelers, who are price-sensitive and may be more loyal to savings than to one airline. We might accumulate miles with credit cards, but it's really the business traveler who is the airlines' BFF, not us. Will we always be outside of the tent?
By Catharine Hamm
March 17, 2014