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No restrictions on airlines changing air-mile programs
Question: US Airways informed me I have to pay $9 to keep my miles or they will disappear. I question the legality of this in California. Gift cards aren't allowed to expire (at least, in California). Aren't these the same thing? It really is just a cheesy, cheap way to get more money flowing in, as most customers who honestly earned their miles will slam the receiver down in frustration because the number to call is perpetually busy and then disconnects you. Those customers will chalk it up to another experience in the business of America today — and lose their miles.
By Catharine Hamm
March 10, 2014