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He's floored by maid's pillow protocol
Question: Recently I stayed at a luxury hotel. My stay was pleasant enough, but one day I was in the room when I heard a knock on the door. It was the hotel maid who had come to clean the room. I told her that I just had to grab my coat, that I was leaving, so she started to clean up. Then I noticed a pillow lying on the carpet. Instead of replacing the pillowcase with a new one, she simply moved the pillow back onto my bed. Too shocked to say anything, I wonder now if this a common practice, or am I in error to assume that a pillowcase should be replaced with a new one if it is on the ground?
By Catharine Hamm
January 27, 2014