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Tight connection could mean a missed flight
Question: I recently had to fly to Northern Ireland after my brother's death and had my travel agency make the reservation. I was booked on British Airways, arriving at 10 a.m. in one terminal and connecting to a flight at 11:15 a.m. in another. I made it with seconds to spare. On the return trip, the flight was 30 minutes late leaving, ran into air traffic upon arrival, and I missed the connection. The travel agency said the airlines set the times, and I've contacted British Airways and am awaiting a reply. Meanwhile, I'll avoid Heathrow in the future. Is there anything that could have been done about this?
October 13, 2013