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On the Spot: When to call the airline and when to call the OTA
Horrendous storms. Political unrest. Sleep deprivation. Those are some of the issues that have tripped up travelers this summer. The firstname.lastname@example.org inbox overflows with readers' complaints about various airlines, of course, but this year we've seen another theme that involves trouble when that traveler has booked through a third party — that is, not directly with the airline. Taking a deep breath, we'll plunge in and try to explain how to deal with troubles that might befall you if you've booked through an online travel agency, then entice you with an upcoming tale of the low-cost-but-riskier consolidator ticket.
By Catharine Hamm
August 18, 2013