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On the Spot: The right way for hotel to suggest an accessible room
Question: As an employee of a hotel, I wonder what is the proper way to offer an accessible room to someone I think might need something other than a standard room. I don't want to offend that person if he or she doesn't want that kind of room. Is it rude to offer alternative accommodations when they have not been requested?
By Catharine Hamm, Los Angeles Times
June 9, 2013