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Correcting airline ticket errors a tricky business
Question: A company I was working with booked me on flights using Travelocity. When I was emailed the ticket I noticed I was booked as "Steven," though my legal first name is "Stephen." Knowing Transportation Security Administration regulations and procedures, I attempted to correct the first name — not change any of the flights — by calling all parties involved. After much time on the phone with the airlines and Travelocity, all threw their hands up and advised me that nothing could be done. Fortunately, the company canceled the initial ticketed travel and re-booked me on another airline. Is there a procedure that could have assisted me or others with the same issue?
By Catharine Hamm
April 7, 2013