Hospital's healthcare fee causes nothing but headaches

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The arthritis in Jill Smith's knees can make walking unbearable. So she receives injections of an expensive pain medicine called Orthovisc once or twice a year.

It's not that Smith, 58, of Pacific Palisades, has problems with the $200 fee that her doctor at the Santa Monica Orthopaedic & Sports Medicine Group charges each time she comes in for her shots.

And it's not that she's even griping about the nearly $1,000 charged for the three doses of Orthovisc she requires per knee for each round of treatment.

What makes her joints creak is the $546 tacked on to her bill by St. John's Health Center to cover — well, that's not exactly clear.

"One time they said it was a 'facility fee,'" Smith recalled. "Another time, they said it was for the cost of the 'injection kit.' I'm not even sure what an injection kit is. Is it the syringe and a Band-Aid? That hardly seems worth $546."

The dubiousness of the charge becomes even more profound when you consider that the injections take only a few minutes. Sit down, get a shot, go home.

And, you may be asking, why is St. John's cutting itself in for a piece of the action? Smith's doctor isn't at the hospital.

If it were any other industry, we'd call this a rip-off. In healthcare, it's business as usual.

"Only in the Orwellian world of healthcare would anyone try to argue that fees like this make any sense," said Jerry Flanagan, lead staff attorney for Consumer Watchdog, a Santa Monica advocacy group.

Are such charges legal? Yup, say experts and the hospital. Are they justified? Not if you ask me.

The only thing about healthcare pricing that we can state with certainty is that Americans pay far more than citizens of other developed countries — typically twice as much.

And what we get in return isn't demonstrably better treatment. It's the headaches, confusion and frustration that come with what seems to be a deliberate effort to overcharge us.

After her latest round of shots in January, Smith said, she received the usual bills from Santa Monica Orthopaedic & Sports Medicine Group addressing the costs of her medication and her doctor's time in administering the injections.

"It's expensive, but my insurance covered most of it," she said.

Then Smith got an additional bill last month from St. John's Health Center. It said she owed $546 for what the bill identified as "drain/inject major joint."

"Drain?" Smith said. "Nobody drained my knee. I got a shot and they put on a Band-Aid. The whole thing took about five minutes."

St. John's Health Center was taken over by Providence Health & Services in March. Providence runs 31 hospitals in California and four other states.

Patricia Aidem, a Providence spokeswoman, acknowledged that what's now called Providence St. John's doesn't own the Santa Monica Orthopaedic & Sports Medicine Group. But she said the practice has a business relationship with St. John's.

"When an outpatient procedure such as this is performed in a hospital-affiliated clinic rather than in the physician office, a physician fee is charged as well as a fee for hospital services," Aidem said.

Smith said she contacted St. John's about half a dozen times after receiving her bill. The first time she called, she said, a service rep described the $546 charge as being for the operating room in which she received her shots.

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