The sneaky ways of DirectBuy

The home furnishings club requires costly memberships to get discounts. Direct mail pitches promise vacations in return for listening to sales pitches.

  • Pin It
SeaWorld San Diego

A spokesman for SeaWorld in San Diego said the theme park is considering legal action over the use of its name in a DirectBuy promotion. (Richard Hartog, Los Angeles Times / December 16, 2013)

Peggy Nugent wasn't sure what to make of an offer that arrived recently in the mail.

"Congratulations!" it said in big letters. Nugent, of Manhattan Beach, had been selected to receive a three-day vacation in San Diego, including free hotel accommodations, two tickets to SeaWorld and a $100 restaurant coupon.

The notice included what looked like a check — but wasn't — bearing the logo of SeaWorld Parks & Entertainment.

What caught Nugent's eye was the fine print on the back. It said that "this promotion is sponsored by and is not affiliated with, nor an agent of SeaWorld Parks & Entertainment." Was there a "not" missing before the word "sponsored"?

"Typo or sleight of hand?" Nugent asked me.

Good question. And what was really going on here?

I called the number on the notice and reached Ted in the "promotions department." When I asked whether I was speaking with SeaWorld, he said that, no, I had reached DirectBuy of Long Beach.

Ted explained that DirectBuy is a nationwide home furnishings club, providing members with discounts on everything from furniture to fixtures.

Recipients of the company's mailers, he said, are eligible to receive that San Diego vacation if they attend a 90-minute open house for club membership.

OK, I've seen things like this before, usually for time shares or travel clubs. You receive a notice from what looks like an airline promising two free tickets to somewhere, but first you have to listen to a sales pitch.

In October, American Airlines filed a lawsuit over postcards bearing its logo for an unaffiliated vacation club. "The promised airline tickets are either not distributed at all or are very difficult to redeem because of the many fees and restrictions they carry," American said.

Home furnishings seemed like a new wrinkle, but with the same basic business model.

For instance, Ted said I could pay nearly $6,000 for a three-year DirectBuy "gold" membership, which would entitle me to buy furniture "at the same prices that the retailers pay." The membership fee for each additional year would be $200.

Ted said that members can choose from about 800 brands, but he declined to name a single one. He sent me a DirectBuy catalog that had all the brands obscured in photos or possibly Photoshopped out.

I asked where I'd be staying during my free San Diego holiday — which, Ted revealed, would actually entail my paying taxes and fees.

"Oh," he answered, "the Wyndham, the Crowne Plaza or many others."

The Wyndham and the Crowne Plaza hotels in San Diego are pretty nice. DirectBuy must have cut a slick deal with these places to be able to hand out free rooms to anyone who sits through a 90-minute sales talk.

But when I spoke with the general manager of the Crowne Plaza, he said he'd never heard of DirectBuy. Staffers in the sales department at the Wyndham also scratched their heads over why the name of their establishment was being tossed around by a home-furnishings club.

As for SeaWorld, the theme park said it's considering legal action.

"SeaWorld is not connected with this promotion," said David Koontz, a spokesman for the company. "We are currently looking into the matter, as we take our brand and our trademarks very seriously."

  • Pin It

Local & National Video

Local & National Video